Refund and Returns Policy

1. If you are not satisfied with your purchase, you may return the product(s) within 30 days from the date of delivery, provided they are unused and in their original condition and packaging.

2. To initiate a return, please contact our customer service team and provide the necessary details.

3. Refunds will be processed within 5-10 business days after we receive the returned product(s). Shipping costs are non-refundable, and the customer is responsible for return shipping fees unless the return is due to a defect or error on our part.

4 If your product develops a manufacturing fault within 30 days of purchase, please return with proof of purchase and we’ll exchange or refund it.

5 Twinklers products come with a 12-month warranty as standard. Please get in touch if your item is faulty to initiate your return or refund process.

Email us on sales@twinklers.com

None of the above exclusions affect your statutory rights, in particular your rights under the Consumer Rights Act 2015 and the Consumer Contracts Regulations 2013.